Sometimes Potty Whiz is signed out on one phone while your children and activities are still there.
This often happens on a new phone, or after you restore your phone from a backup.
While you are signed out, your data isn't syncing to your other devices or to your family.
Signing in again with the method you used before gets everything back, including your subscription.
How to tell
At the top of the home screen you see a card that says You're signed out on this phone.
The same card is in the menu you open with the gear icon at the top right.
The card stays until you sign in again.
How to sign in again
- On the card, tap the button for the method you used before: Sign in with Apple, Sign in with Google or Sign in with email.
The card shows the email you used, with most of it hidden.
- If you signed in with your email, enter the code we email you.
- Your data syncs again, and your subscription is back.
If the card says Sign in with the method you used before to get everything back., tap Sign In and choose the method you first used.
Tap Which method did I use? if you are not sure.
If you sign in to a different account
Signing in a different way than before can open a second, empty account.
If that happens, Potty Whiz asks first: This isn't the account you used before.
- Tap Use that account to go back and sign in to your original account.
Nothing you logged while signed out is lost.
- Tap Keep this account only if you really want to use the new account.
Your subscription and data stay on the original account.
See Accessing Your Original Account: Correcting Your Sign-In Method if you already signed in to the wrong account.
Troubleshooting
- "Sign in with Apple isn't available on this device right now.": check that you are signed in to an Apple ID in your phone's Settings, or tap Use a different sign-in method and sign in with email.
- "We couldn't reach Potty Whiz. Check your connection and try again.": connect to Wi-Fi or mobile data and try again.
- "That code has expired. Send a new code and try again.": tap Send a new code and use the newest email.
- "Something went wrong on our side. Try again in a minute, or contact us.": wait a minute and try again, or tap Contact us.
- Still can't get in: open Help with the question mark at the top left of the home screen and tap Talk to a person.
Tell us the email you first signed in with.