Answers to common questions about setting up and using our apps.
Signing in a different way than before can create a second, separate account. The second account starts empty and does not have your data or your subscription…
Read MoreEach child has their own activities, reminders, progress and settings. The free plan includes 1 child of your own; Premium lets you add as many as you need. Add…
Read MoreYou can attach photos and videos to any activity, such as a sticker chart or a proud moment on the potty. Photos and videos need Premium. On the free plan…
Read MoreThe Training Log widget lets you log an activity for your child straight from your home screen, without opening the app. Widgets need Premium. Without Premium…
Read MoreCancelling a subscription or requesting a refund will have to be done through Apple or Google. See below: To cancel a subscription: iOS/Apple…
Read MorePotty Whiz keeps its settings in four places: the side menu, the Settings screen, My Account, and each child's Settings tab. The side menu. Tap the gear icon at…
Read MoreTeam Chat lets everyone who helps with potty training share updates, questions and wins about a child in one place. Open Team Chat. For a child: open the child…
Read MoreA celebration is a full-screen animation with a sound that cheers your child on after a success. Fireworks is free; the other animations need Premium. When a…
Read MoreCustom activities let you track anything Potty Whiz doesn't include, such as wearing underwear all day or a nighttime pull-up. Creating custom activities needs…
Read MoreYou can delete your Potty Whiz account from the app. You need to be signed in and connected to the internet. Delete your account. Tap the gear icon at the top…
Read MoreYou can change any entry after you log it, including its time and its comment. Anyone on your family team can edit, copy or delete entries, not only the person…
Read MoreThe Help screen answers questions about using Potty Whiz from our help articles, and connects you with our team when it can't. Help is free, works whether or…
Read MoreYou can start using Potty Whiz right away. You don't need an account, and it works without an internet connection. Add your child. Open Potty Whiz and tap Add…
Read MoreWith the Potty Whiz Apple Watch app, you can log a potty visit from your wrist in a couple of taps. The watch app needs Premium. It works with Potty Whiz on…
Read MoreWith the Potty Whiz Wear OS app, you can log a potty visit from your wrist in a couple of taps. The watch app needs Premium. It works with Potty Whiz on your…
Read MoreTo add a family member to your account, invite them. A partner, grandparent or caregiver you invite can log potty visits and follow your child's progress on…
Read MoreSomeone invited you to help with potty training in Potty Whiz. Here is how to join their team, so their children appear on your phone. Before you start. Ask the…
Read MoreEvery pee, poop, accident, drink and dry check you log helps you see your child's patterns. Logging is free, and it works without signing in or an internet…
Read MoreYour team is the people who share your children in Potty Whiz. Only the account owner, the person who added the children, can manage the team. You need to be…
Read MoreWhen you are signed in, your children, activities, reminders, timers, insights, photos and videos are saved to your account. Sign in on the new phone and they…
Read MoreThere are three ways to look back at what you logged: the calendar, search, and a timeline for each activity. All three are free. Browse by day with the…
Read MoreThe Progress tab turns your entries into a calendar, a success rate and charts. Open your child from the home screen and tap Progress, then choose Calendar…
Read MoreReminders send a notification when it's time for a potty break. They need Premium; without it, Save and Add open the upgrade screen. You'll find them on your…
Read MoreShare a Report makes a PDF or CSV of your child's potty training that you can send, save or print. It needs Premium, either your own or from a family account…
Read MoreWe offer three easy ways to sign in. Choose whichever works best for you. Sign in with Apple. Available on iPhone and iPad only. Tap the Sign in with Apple…
Read MoreWhen you sign out, Potty Whiz removes your data from this phone. It stays in your account, and comes back when you sign in again. Before you sign out. Entries…
Read MoreInsights are short AI summaries of your child's potty training, written from the entries you log. Open your child from the home screen and tap the Insights tab…
Read MoreThe potty timer tells you when it's time for your child's next potty break. Timers are free, and you can run as many as you like, for one child or several…
Read MoreThe Potty Whiz Assistant answers questions about your child's potty training from what you've logged, and can log entries or set up reminders for you. Open the…
Read MoreIf you are having issues signing in with Apple: On your iPhone, go to Settings , then tap your name. Scroll down to and tap Sign in with Apple. From the list of…
Read MoreWhen you are signed in, Potty Whiz saves your activities to your account and keeps every phone in your family up to date. If entries are missing or a family…
Read MoreIf you paid and you still see ads or cannot invite other people to your account please try the following options: Restart the app. iPhone: From the Home Screen…
Read MoreIf you signed in and your data is missing, try these steps. Give it a moment. Right after you sign in, your data downloads in the background. This can take a…
Read MoreSometimes Potty Whiz is signed out on one phone while your children and activities are still there. This often happens on a new phone, or after you restore your…
Read MoreOn some Android phones, a message from our team can get stuck at the bottom of the app and cover the screen. Opening the message clears it. How to clear it…
Read MorePotty Whiz is free to use. Premium unlocks more children, reminders and a few extras. When you tap a locked feature, often marked with a yellow star, Potty Whiz…
Read MorePotty Whiz uses your phone's notifications for reminders and timer alarms. If they don't arrive, work through this checklist. Check the reminder itself…
Read MorePaid subscribers don't see ads. If you see ads after paying, the app has lost track of your subscription. Common causes. You were signed out. When you are…
Read MoreIf a collaborator has been added to your account, they will not need to purchase an additional subscription. Only one subscription is required for each account…
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