Answers to common questions about setting up and using our apps.
Signing in a different way than before can create a second, separate account. The second account starts empty and does not have your data or your subscription…
Read MorePlease note that this is a premium feature. To create a custom activity: Tap on your puppy from the main screen. Scroll to "Settings" in the top tab list. Tap…
Read MoreDoggy Time introduces a comprehensive Insights Feature designed to assist puppy owners in understanding and managing their pets' growth, health, and training…
Read MoreWe're thrilled to announce that Doggy Time has expanded beyond our canine companions to support over 35 different types of pets! Whether you're caring for a…
Read MoreYou can add a pet from the main screen. Doggy Time works for 50 kinds of pets, from dogs and cats to horses, chickens, reptiles, fish and insects. You don't…
Read MoreTo add a photo or a video to your pets activities: Tap on your pet on the main screen. From the bottom menu, tap on the activity you want to record e.g. "Play"…
Read MoreAdding home screen widgets requires a premium account. Adding Widgets On iOS/iPhone. Long press on your home screen. Tap the [+] button at top left. Search for…
Read MoreWhen a pet is no longer with you, you can archive them or mark them as passed away. Their activities, photos and records are never deleted. Archive or mark as…
Read MoreCancelling a subscription or requesting a refund will have to be done through Apple or Google. See below: To cancel a subscription: iOS/Apple…
Read MoreSmart reminders help you stick to a schedule by recurring automatically. For example you can set a "Food/Eat" reminder that occurs 4 hours automatically after…
Read MoreHow to delete/remove an activity that you recorded for one of your pets: From the main screen, tap on the pet whose activity you want to delete. Tap on the…
Read MoreTo delete your account do the following: From the main screen tap the gear icon (settings). Tap My Account. Tap the 3 dots at top right. Select Delete.
Read MoreYou can change your pet's name, photo, species, breed, gender and birthday at any time. Edit your pet. Tap your pet on the main screen. Tap the three dots at…
Read MoreYour data is saved in the cloud while you are signed in. If entries are missing, or you got a new phone, here's how to get everything back. On a new phone…
Read MoreThe Help screen answers questions about Doggy Time from our help articles, and connects you with our team when it can't. Help works whether or not you are…
Read MoreThe Doggy Time watch app lets you log activities for your pets from your Wear OS watch. It is a Premium feature. Before you start. Sign in to Doggy Time on your…
Read MoreShare your pets with a partner, family member, dog walker or pet sitter by inviting them to your account. Everyone you invite can see your pets and log walks…
Read MoreYou log everything from your pet's screen. Logging activities is free and unlimited. Log an activity. On the main screen, tap your pet's card. On the Activities…
Read MoreWhen you start a "Walk" in Doggy Time, you have the option to enable the map feature. This will track your walk and show you the route you took. Here's how to…
Read MoreTo ensure the success of caring for your dog with your family or other team members, ensure that they receive reminders that you set. When you create a…
Read MoreYour pet's breed shows under their name on the main screen. You can pick more than one breed for a mixed breed. Select a breed. Tap your pet on the main screen…
Read MoreTo set a timer on an activity: Navigate to your dog/puppy. Select an activity that can have a timer e.g. sleep, crate, walk etc. The default screen will allow…
Read MoreMake a PDF or CSV summary of your pet's care and share it with your vet, a sitter or a trainer. The report is made on your phone, so it includes entries that…
Read MoreWe offer three easy ways to sign in. Choose whichever works best for you. Sign in with Apple. Available on iPhone and iPad only. Tap the Sign in with Apple…
Read MoreKeep track of your pet's medications and supplements, set a reminder for each dose, and see when each one was last given. Everything is on the Medications &…
Read MoreKeep your pet's vet records, insurance papers and other documents in one place. Documents are a Premium feature. Without Premium, the Documents tab shows…
Read MoreThe Assistant answers questions about one pet from everything you've logged for them. It can also log activities and change reminders for you, after you…
Read MoreSign in with Apple is available on iPhone and iPad only. On an Android phone or tablet, see On Android below. On iPhone or iPad. If signing in with Apple…
Read MoreIf you paid and you still see ads or cannot invite other people to your account please try the following options: Restart the app. iPhone: From the Home Screen…
Read MoreIf you signed in and your data is missing, try these steps. Give it a moment. Right after you sign in, your data downloads in the background. This can take a…
Read MoreSometimes Doggy Time is signed out on one phone while your pets and entries are still there. This often happens on a new phone, or after you restore your phone…
Read MorePhotos and videos from your pet activities are stored on your device and backed up to the cloud. Over time, this can use up significant storage space. Here's…
Read MoreIf insights do not refresh for you or you get an error, please note the following: Insights can only be generated a few times a day. Please wait a few hours if…
Read MoreIf you are having issues with reminders - for instance, reminders only work when the app is open or activities do not synchronize across phones, please try the…
Read MoreOn some Android phones, a message from our team can get stuck at the bottom of the app and cover the screen. Opening the message clears it. How to clear it…
Read MoreTo have Doggy Time automatically open a specific dog when you start the app here is what you need to do: Open the app. Tap the dog you would like to set as the…
Read MoreDoggy Time is free to use, with a paid Premium plan for more pets and more features. One Premium subscription covers everyone on your account. What's free. Log…
Read MorePaid subscribers don't see ads. If you see ads after paying, the app has lost track of your subscription. Common causes. You were signed out. When you are…
Read MoreIf a collaborator has been added to your account, they will not need to purchase an additional subscription. Only one subscription is required for each account…
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