How to fix missing data or sync to a new phone

Your data is saved in the cloud while you are signed in. If entries are missing, or you got a new phone, here's how to get everything back.

On a new phone

1. Install Doggy Time and open it.
2. Tap the gear icon on the main screen, then tap Sign In.
3. Sign in the same way you did the first time:
   • Sign in with Apple (iPhone and iPad only),
   • Sign in with Google, or
   • your name and the same email, then the 6-digit code we email you.
4. Wait a moment while your data downloads.

If you signed in a different way before, you may be in a second, empty account. See Accessing Your Original Account: Correcting Your Sign-In Method.

Re-sync all your data

Use this when some of your entries are missing.

1. Tap the gear icon on the main screen.
2. Tap My Account.
3. Scroll down to Synchronize.
4. Tick Re-Sync all data.
5. Tap the round sync button next to it.
6. Keep the app open until Last Sync: shows the current time.

Photos and videos are missing

If Sync Media Only On Wi-Fi is on, photos and videos only upload and download on Wi-Fi. To check, tap the gear icon, then Settings. Connect to Wi-Fi, or turn the setting off.

Troubleshooting

• Sync Error: check your internet connection, then tap the sync button again.
• Still missing after you signed in: see I signed in but I don't see my data.
• New entries from other phones don't show up on Android: see New items do not sync or I do not receive reminders or alerts.
• Still stuck: open Help in the app and tap Contact us. Tell us the email you sign in with.