Sometimes Kid Hop is signed out on one phone while your carpools are still there.
This often happens on a new phone, or after you restore your phone from a backup.
While you are signed out, your carpools and rides aren't syncing with your other devices or the other parents.
Signing in again with the method you used before gets everything back.
How to tell
At the top of the Schedule tab you see a card that says You're signed out on this phone.
The same card is in the menu, in place of Sign In.
The card stays until you sign in again.
How to sign in again
- On the card, tap the button for the method you used before: Sign in with Apple, Sign in with Google or Sign in with email.
The card shows the email you used, with most of it hidden.
- If you signed in with your email, enter the code we email you.
- Your carpools and rides sync again.
If the card says Sign in with the method you used before to get everything back., tap Sign In and choose the method you first used.
Tap Which method did I use? if you are not sure.
If you sign in to a different account
Signing in a different way than before can open a second, empty account.
If that happens, Kid Hop asks first: This isn't the account you used before.
- Tap Use that account to go back and sign in to your original account.
Nothing you did while signed out is lost.
- Tap Keep this account only if you really want to use the new account.
Your carpools stay on the original account.
See Accessing Your Original Account: Correcting Your Sign-In Method if you already signed in to the wrong account.
Troubleshooting
- "Sign in with Apple isn't available on this device right now.": check that you are signed in to an Apple ID in your phone's Settings, or tap Use a different sign-in method and sign in with email.
- "We couldn't reach Kid Hop. Check your connection and try again.": connect to Wi-Fi or mobile data and try again.
- "That code has expired. Send a new code and try again.": tap Send a new code and use the newest email.
- "Something went wrong on our side. Try again in a minute, or contact us.": wait a minute and try again, or tap Contact us.
- Still can't get in: open the menu, tap Help, then tap Contact us.
Tell us the email you first signed in with.