I paid and Chore Boss is still locked

If you bought Premium but still see ads, or premium features still open the upgrade screen, try these steps in order.

1. Restart Chore Boss

• iPhone: swipe up from the bottom of the screen and pause, find Chore Boss, then swipe it up to close it.
• Android: open your recent apps, then swipe Chore Boss away.

Open Chore Boss again and check.

2. Check that you are signed in

1. Tap the Settings tab.
2. When you are signed in, you see My Profile under Account. Tap it to see the email you are signed in with.
3. If you see Sign In instead, tap it and sign in.

3. Sign in the same way you did before

Your purchase belongs to the account you were signed in to when you paid. If you first signed in with Apple, Google or your email, sign in the same way again. Signing in another way can create a second, empty account. See Accessing Your Original Account: Correcting Your Sign-In Method.

4. Restore your purchase

1. Tap the Settings tab.
2. Tap Unlock More Features! at the top.
3. Tap Restore Purchases, or Restore Previous Purchases if that is what you see.

Use the same Apple or Google account on your phone that you paid with.

5. Check your subscription

Check in your Apple or Google account that your subscription is still active and has not expired. See How To Cancel A Subscription Or Get A Refund for where to find it.

Members of your home

Family members you invited get premium features in your home through your subscription. They don't need to restore anything. If a member still sees locked features, make sure they joined your home and are using it. See How to switch between homes.

Still locked?

Open Help from the Settings tab and tap Contact us. Tell us the email you are signed in with.