The Help screen answers questions about Kid Hop from our help articles, and connects you with our team when it can't.
Help works whether or not you are signed in, and needs an internet connection.
How to open Help
- Tap the question-mark icon at the top right of the home screen, or
- Open the menu (the gear icon on the home screen) and tap Help.
How to ask a question
- Under How can we help?, type your question in Ask a question, or tap one of the common topics.
- Read the answer.
Tap an article under Related articles to read it in full.
- Tap Helpful or Not helpful to tell us if the answer worked.
To start over with a different question, tap the New conversation icon at the top.
How to reach a person
- When an answer doesn't solve your problem, tap Talk to a person under it.
Your question is passed on, so you don't have to type it again.
- You can also tap Contact us at the top of Help at any time.
Either one opens a chat with our support team.
Replies from our team
When someone on our team answers, you get a notification.
Got a message from someone on our team and can't find it? It's in the same place.
To read the conversation again later, open Help and tap Contact us: your conversations with us are listed there.
Troubleshooting
- "You're offline. Connect to ask a question, or contact our team." Help needs an internet connection.
- "Help is busy right now. Please try again in a few minutes, or contact our team." Wait a few minutes, or tap Contact us.
- "Something went wrong getting an answer. Please try again, or contact our team." Ask again, or tap Contact us.