Why didn't my child earn a reward?

If a finished chore did not add to a balance, check these in order.

Earn Rewards is turned off

Only members with Earn Rewards on earn anything, and their balance shows as zero while it is off. You may see "Earn Rewards is off for this profile" on their rewards screen, or "No one will earn this reward" when editing the chore.

Tap the message, or go to Settings > My Homes, tap your home, then tap the menu next to the person and Edit.
Turn on Earn Rewards and save.

The chore has no reward

Edit the chore and check the Reward Amount (allowance homes) or Points (points homes). If you recently changed the Reward Type, chores need a reward set in the new type. If the Reward Type is None, chores do not earn rewards. See How to choose allowance or points.

The chore is not fully done

The reward is added only when every task is checked off. If the chore needs a photo, the photo must be added too. If a task was unchecked or flagged as incomplete, the reward is taken back.

The reward is weekly

With a Weekly Reward Accrual, the amount you entered is for the whole week. Each completion earns a share of it, so one day of a daily chore earns a seventh of it. In Recent Activity, these entries show how much of the weekly amount was earned.

Someone else got the reward

The reward goes to the profile that checked off the tasks. Make sure the right person is selected at the top of the Home tab before checking off tasks.
On a Shared chore, the reward is split by how many tasks each person checked off.
On a rotating chore, only the person whose turn it is can check it off, unless a Household Manager does it for them.

It was already paid out

Settling a balance sets it back to zero. On the person's rewards screen, tap the balance card to see the Settlement History.

Still missing?

Make sure you are looking at the right home in Settings > Current Home.
On each device, pull down on the Rewards tab to refresh.