# I signed in but I don't see my data

Your data loads after you sign in, so wait a minute. If it's still missing, check you're using the email you first signed in with, then re-sync under My Account.

Right after you sign in, your data downloads in the background.
If it still isn't there after a minute, check these in order.

1. **Check the email you signed in with.**
   Your data belongs to the account with one email address.
   A different email opens a different, empty account.
   Open your account in the app to see which email you are signed in with.
2. **Check how you signed in.**
   If you used **Sign in with Apple** and chose Hide My Email, Apple gave the app a different address, which opens a separate, empty account.
   Sign out, then sign in with the email you first used.
   See [How to get back to your original account](https://www.kidplay.tech/help/accessing-your-original-account-correcting-your-sign-in-method).
3. **Check that you are still signed in.**
   If you see **You're signed out on this phone**, tap the sign-in button on that card.
4. **Re-sync your data.**
   In Doggy Time, Potty Whiz and Fever Whiz, open **My Account**, tick **Re-Sync all data** under **Synchronize**, and tap the sync button next to it.
   Keep the app open until it finishes.
5. **Ask the person who invited you.**
   If you joined someone else's account, they choose which pets or children you can see.

Still missing? Open **Help** in the app and tap **Contact us**.
Tell us the email you are signed in with.

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Source: https://www.kidplay.tech/help/i-signed-in-but-i-don-t-see-my-data